Staff Management | SMX Coronavirus (COVID-19) Response

At Staff Management | SMX and the broader TrueBlue organization, the health and well-being of our employees, associates and clients is our top priority. We are operating with an abundance of caution to keep our employees and associates safe during the fast-evolving coronavirus (COVID-19) outbreak. We also stand committed to supporting our clients and associates through this crisis.

The Staff Management | SMX and TrueBlue crisis response teams are monitoring the situation closely and adjusting internal policies in alignment with global, federal and local health organizations, including the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC), Occupational Safety and Health Administration (OSHA), the U.S. Department of Labor and the National Safety Council.

Policy Approach:

In setting policies and taking action related to the coronavirus, our intent is, at a minimum, to follow guidance from relevant authorities such as the WHO, CDC and OSHA. When additional or more extensive actions are prudent in light of the nature of our operations, we will do more than the standard guidance suggests to safeguard our employees.

Information Sharing:

We have established a coronavirus information hub for our employees to make it easy for them to stay informed and protected with access to safety recommendations, frequently asked questions and links to useful resources. On the hub, employees can also submit individual questions and report risks to our crisis response team for immediate action. We also are producing a regular cadence of outbound and in-office communications to ensure that our employees are kept up to date on policy changes and critical developments. We will also remain in close contact with our clients and associates to ensure operations continue to run smoothly.

Healthy Work Environment:

Staff Management | SMX promotes a healthy work environment by encouraging sick employees to stay home and by providing the ability to order office cleaning services and hygiene supplies such as hand sanitizers. We have implemented enhanced sanitization measures and are regularly sharing and reinforcing the measures recommended by the WHO, CDC, OSHA and other health authorities to help protect against coronavirus.

Associate Protocol

We are proactively sharing guidance from leading health authorities with our associates, so they know how to protect themselves and others:

  • We are taking additional precautions by adopting CDC guidelines and advising associates who are sick to stay home. If an associate has been diagnosed with or exposed to COVID-19, that associate will be not be assigned to jobs for the period of time recommended in current CDC guidance and must be in good health before returning to work.
  • If an associate is diagnosed with COVID-19, we will immediately inform all clients the associate worked for over the prior 14 days, other associates who were on the jobs, our field staff, our leaders and other stakeholders.
  • We are requesting that our active clients immediately notify Staff Management | SMX if any of their employees are diagnosed with COVID-19. If a client’s employee is diagnosed with COVID-19, we will immediately notify associates who were assigned to the facility where the employee worked and other stakeholders

Business Continuity:

Staff Management | SMX has capabilities for continuing to provide world-class service to our clients no matter what challenges we may experience in our work environments. This includes crisis-management, emergency response and business continuity plans, as well as client-specific protocols. As part of our response to the coronavirus outbreak, we are working to ensure our readiness to implement regional business continuity plans and client-specific protocols and that our employees and associates are well-informed and prepared.

Travel Policy:

We have temporarily suspended international travel and have restricted all non-critical domestic travel. Our goal is to reduce the risk that anyone at Staff Management | SMX might contract or inadvertently spread the virus. These policy changes are important steps to help minimize the spread of coronavirus. We will continue to monitor the situation and adjust this policy as additional information becomes available from world health authorities.

Work from Home Policy:

Many Staff Management | SMX employees are equipped to work from home, which provides us with a great deal of flexibility in the event that the situation calls for work site restrictions at our corporate offices or at our site locations. Work from home protocols are part of our business continuity plans and will be implemented as needed so that we are able to continue to support associates and clients in the event of elevated risk or illness.

Supply Management:

We continue to monitor client orders to quickly identify potential candidate or worker availability shortages for in-demand worker types. We are ready to work with our clients to redirect recruiting or staffing efforts to different facilities or regions as well as to examine current talent acquisition processes to find ways to make them more virtual through our technology platform.

Staff Management | SMX is committed to supporting our clients’ current and emerging needs through the coronavirus outbreak. First and foremost, our commitment is to continue to deliver excellent service while communicating transparently. That begins with regular sharing of our response to coronavirus and continues with ongoing communication about how coronavirus is impacting the markets in which we operate and sharing any threats to the business. As clients experience impact to business demand and operations, we are committed to nimbly supporting our clients and associates through this situation so that we continue to meet our clients’ needs and connect people and work.

For more information on the coronavirus and how you can protect yourself and others, visit:


Prevention Steps of COVID-19:

CDC Stop Coronavirus