We are pleased to announce that we’ve been named one of Inavero’s 2014 Best of Staffing® Client Award winners. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing Award provides the only statistically valid and objective service quality benchmarks for the industry, revealing which staffing providers deliver the highest quality of service to their clients.
Less than two percent of all staffing agencies in the U.S. and Canada receive the Best of Staffing Award for service excellence utilizing the Net Promoter® methodology. Staff Management | SMX achieved a satisfaction score for client service quality that is more than nine times greater than the industry average.
“Achieving a satisfaction score for client service quality that leads the industry and winning Inavero’s 2014 Best of Staffing® Client Award is great validation of our commitment to providing our clients with exceptional service and innovation in HR technology,” said Joan Davison, President and Chief Operating Officer, Staff Management | SMX. “We are grateful to our clients for their partnership and proud to be recognized for our efforts in this way.”
“The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history,” said Inavero Founder and CEO, Eric Gregg. “Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The 2014 Best of Staffing Award was earned by less than 2% of the more than 12,000 staffing firms in the U.S. and Canada. In an era of scarce qualified talent, hard to fill positions, and ever-increasing expectations, these agencies have proven they have what it takes to deliver exceptional service to both clients and job candidates. We’re proud of the accomplishments of our 2014 award recipients.”
To learn how our award-winning staffing solutions can benefit you, please visit www.staffmanagement.com or call us today at 800.746.9462.
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).