Staff Management | SMX Wins Inavero’s 2016 Best of Staffing® Client Award
Staff Management | SMX receives client satisfaction scores more than 70 percentage points above industry average
CHICAGO – FEBRUARY 17, 2016 – Staff Management | SMX announced today that they have won Inavero’s Best of Staffing® Client Award for providing superior service to their clients. Presented in partnership with CareerBuilder, Inavero’s Best of Staffing Client winners have proven to be industry leaders in service quality based solely on the ratings given to them by their clients. On average, clients of winning agencies are nearly three times as likely to be completely satisfied with the services provided compared to those working with non-winning agencies.
Focused on helping companies manage their outsourced workforces, Staff Management | SMX received a Net Promoter Score® for client satisfaction of 69.2 percent, which is significantly higher than the industry’s average client satisfaction score of minus three percent. Staff Management | SMX received satisfaction scores of 9 or 10 out of 10 from 73.1 percent of their clients as compared to the industry’s average of 27 percent. Award winners that earned the Best of Staffing Award for service excellence make up less than 2 percent of all staffing agencies in the U.S. and Canada.
“I am thrilled to lead an organization with such a strong commitment to providing our clients with industry-leading service,” said Jonathan Means, president of Staff Management | SMX and the TrueBlue Workforce Management Group. “These ratings are a testament to our people and the strong relationships we build with our clients. We appreciate our clients taking the time to share their feedback and look forward to using it to further improve our services in 2016.”
“Leaders of growing companies are more committed than ever to staying flexible in this stable yet volatile market, making staffing firms the most viable employment partnership,” said Inavero’s CEO Eric Gregg. “Finding the best staffing partner with a proven commitment to service excellence can be really tough. BestofStaffing.com is the place to find the winning agencies that place talent with the skills you need in your city or state. We are very proud of the 2016 award winners.”
About Staff Management | SMX
Staff Management | SMX, a TrueBlue company, is a recognized leader in innovative workforce management solutions that provide best talent, drive compliance, deliver tangible savings and yield sustainable value. As part of TrueBlue, Staff Management | SMX is the largest industrial staffing provider in the U.S. and is part of the Staffing Industry Analysts’ list of largest global staffing providers. Buyers have ranked the company as a leading Managed Service Provider (MSP) on HRO Today’s Baker’s Dozen for six years straight and #1 in the Breadth of Service category in 2015. Staff Management | SMX has been a charter member in the U.S. Immigration and Customs Enforcement IMAGE Program since 2006 and holds Workers’ Compensation Risk Certification. Learn more about Staff Management | SMX at staffmanagement.com.
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on over 1.2 million satisfaction surveys from staffing agency clients and talent each year, and the company serves as the American Staffing Association’s exclusive service quality partner.
About Inavero’s Best of Staffing
Inavero’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based completely on the ratings given to them by their clients and job candidates. Award winners are showcased by city and area of expertise on BestofStaffing.com – an online resource for hiring professionals and job seekers to find the best staffing agencies to call when they are in need.
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