Staff Management | SMX Recognized by Clients for Service Excellence with ClearlyRated 2020 Best of Staffing Client Diamond Award

February 10, 2020 Casey Nighbor

Feb. 4, 2020 – Staff Management | SMX, a TrueBlue company, received ClearlyRated’s 2020 Best of Staffing Client Diamond Award, which is awarded exclusively to companies once they have appeared on ClearlyRated’s Best of Staffing list for five years. Fewer than 2 percent of all staffing agencies in the U.S. and Canada earn the Best of Staffing award annually.

Staff Management | SMX received an overall Net Promoter Score of 55.2 percent, an increase of 4 percent over 2018 and significantly higher than the industry average of -2 percent.

“We are grateful that our clients have rated us among the highest levels of satisfaction and engagement for the fifth consecutive year,” said Jerry Wimer, senior vice president and general manager of Staff Management | SMX. “Genuine, measurable client satisfaction is the foundation of Staff Management | SMX and part of our commitment to continually meeting our clients’ needs.”

The award, which measures service excellence through client satisfaction scores, is the only one in the U.S. and Canada based entirely on client ratings. In the survey, Staff Management | SMX clients rated their experience over the past six months with the company’s on-site and contingent workforce management services, as well as areas such as timeliness in responding to issues, submission of candidates, culture fit, ability to meet timetables and expectations.

“Now more than ever, it is important for staffing firms to deliver consistently remarkable experiences to the clients and talent they work with,” said ClearlyRated’s CEO Eric Gregg. “This year’s Best of Staffing winners have shown their commitment to exceptional service, committing to not only measuring satisfaction, but taking action on the feedback. I couldn’t be more proud to showcase these industry leaders alongside feedback from their actual clients and candidates on and applaud them for their commitment to making improvements at their respective firms.”

Experience the service excellence that Staff Management | SMX offers our clients. Partner with us today

About the Author

About Casey: Content marketing manager, frequently reading, aspiring chef, failed plant mom, connoisseur of tater tots, beauty products and airplane food.

Follow on Linkedin More Content by Casey Nighbor
Previous Flipbook
Branch Vs. Onsite Staffing Model Infographic
Branch Vs. Onsite Staffing Model Infographic

Choosing a staffing model that best fits your organization’s needs and goals is a critical first step when ...

Next Flipbook
[Manufacturing] Staff Management | SMX Helps Special Need Students Gain Work Experience
[Manufacturing] Staff Management | SMX Helps Special Need Students Gain Work Experience

Staff Management | SMX’s team at the United Pet Group site in Missouri hosted a local organization that hel...


Download Award Winning Services with Proven Client Satisfaction Clearly Rated Info Sheet

First Name
Last Name
Phone Number - optional
How many contingent workers do you need or currently use?
Thank you!
Error - something went wrong!