3 Essential Elements of a Successful Staffing Partnership for Fulfillment Operations
Staffing isn’t easy within the fulfillment space. Product demand is volatile and staff attrition is high. Frequent recruiting and training raise costs while productivity, quality and safety performance suffer until new hires improve their skills.
Partnering with a staffing provider who specializes in fulfillment can help alleviate this administrative burden so you can focus on optimizing your operation. To get the most out of your partnership, make sure the staffing provider you choose offers these three essentials.
1. Data collection and analysis
Identifying and accurately measuring Key Performance Indicators (KPIs) is essential for informing program improvement. Your staffing provider should work with you to establish which metrics are most important to your operation and then set up an HRIS software to track results. An ideal HRIS software will be robust enough to deliver detailed, real-time analytics while also being flexible and cost-effective.
2. Forecasting for peaks and lulls
A seasoned staffing provider should be equipped with historical production data to supplement your company’s forecasted sales. This is especially critical if your company is new to the fulfillment of individual orders and doesn’t have its own historical data to rely on. Additionally, your provider should be well-versed in identifying economic trends that could affect sales for the upcoming quarter, season or year. Flexibility is key, so being able to predict and plan ahead for large ramp-ups and downs will give your recruiting teams a competitive edge.
3. Productivity improvements
While many staffing providers are held accountable for improving fill rates and managing turnover, an ideal partner would also be held accountable for productivity standards. Look for a provider with a Six Sigma background that can identify inefficiencies and opportunities for increased productivity.
The Bottom Line
Running a successful fulfillment operation can be difficult, but choosing the right staffing partner doesn’t have to be. To ensure the integrity of your business is not at risk, choose a staffing provider with proven expertise in the fulfillment space that can offer you these three essential elements for a successful partnership.