This client is located in a remote area with a population of 1,042 making it one of the nation's toughest markets due to low unemployment rates. Additionally, this client had the reputation that all of their positions were call center sales, making them a tough sell to some. Staff Management I SMX was asked to help ramp up the client's staff and recruit several customer service representatives and project administrators.
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This client is one of the world's largest business processing outsourcing and collection agencies. The company operates approximately 40 call centers in North America, Europe and Asia
We started by gaining an understanding from our client of what the most critical requirements were for the candidates to meet.
Due to a recent portfolio acquisition, the client was looking to partner with a staffing firm that had experience in recruiting operations management roles.
The client had a need for Inside Sales Account Representatives to act as the first line of contact for service requests. We developed an aggressive focus on sourcing the most qualified candidates.
By using its one-on-one behavioral-based interview process, Staff Management | SMX found highly qualified candidates that met the client’s specific criteria and had a focus on safety and compliance.