As hopeful as we all were at the beginning of 2021 with the vaccine on the horizon, the pandemic continued to take its ugly toll on operations this peak season.
The worker shortage, supply chain issues, Omicron surge and subsequent burnout of employees led to the perfect storm of challenges.
Despite being more prepared this year than last, operations still had to bear the brunt of circumstances outside their control including COVID absences, not being able to get raw materials and not being able to find qualified employees.
Difficult may be too simple of a word for how peak season went for many businesses this year. While last year’s season had its challenges, this may turn out to be one of the toughest peak seasons yet.
We wanted to check-in with employers post-peak to find out what challenges they experienced this peak season and how the lessons learned from the 2021 peak season will shape future peaks.
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