The client had a need for Inside Sales Account Representatives to act as the first line of contact for service requests. Upon our first discussion with the client, we learned that the current internal recruiting strategy was yielding very few qualified candidates. Of those scheduled to interview, the client averaged a 50% no call/ no show rate. At first, the client was hesitant to outsource their recruitment needs and we had difficulty obtaining pertinent information to give candidates about the position. We also realized the extreme competition that existed within this market making it important to act fast when a quality candidate was found.