The client had an incumbent staffing provider who had been in place for a number of years. When the pandemic hit, they began to struggle to fulfill on their promises. The client suspected that they had become complacent and were no longer improving on their behalf. They took this opportunity to look for different vendors and find the best solution for their emerging needs. Because they needed both drivers and a contingent workforce, they turned to the Staff Management | SMX and Centerline Driver teams for help.

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The client was facing a variety of hiring challenges when they contacted our Recruitment and Placement Solutions (RPS) team.
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Both clients had large populations of non-English speakers in their area, and our team wanted to explore different way to connect people with work.
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With the pandemic, the client began to struggle with high turnover and low headcount. Out team approached them to expand the partnership to onsite and help them manage these emerging challenges.
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The client came to our Recruitment and Placement Solutions (RPS) team with an urgent need for bilingual call center agents to provide vaccine coordination and lab results in response to the pandemic
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After working closely with the account manager and HR department, we were able to determine other incentives such as competitive pay rates and company culture.
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This client is one of the world's largest business processing outsourcing and collection agencies. The company operates approximately 40 call centers in North America, Europe and Asia
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We started by gaining an understanding from our client of what the most critical requirements were for the candidates to meet.