Staffing Center of Excellence | Centralized Services Group | Staff Management

Center of Excellence / Centralized Services

Our unique to the industry Centralized Services group enables client-focused, flexible and scalable workforce solution delivery.

In support of our client dedicated business model, Staff Management | SMX formally established our Centralized Services group in 2001. In survey after survey our clients have told us that providing on-the-floor presence is the most important thing that our client-dedicated service teams do. So, Centralized Services is engineered to allow our client-dedicated teams to do just that.

Centralized Services is a call and data-processing center that supports administrative, compliance and recruitment functions for our client-dedicated services teams, in order to allow them to focus on fulfilling our client’s expectations, working closely with our employees and providing the maximum amount of on-the-floor presence possible. This is a unique to the industry model. While other staffing providers have attempted this sort of centralization, and continue to, none have the same long-term, proven track record of success. This is an important key differentiator for us, because it is precisely the administrative burden that Centralized Services has removed from our teams that keeps traditional temporary staffing provider personnel trapped behind their desks rather than on-the-floor with their clients and their associates.

Administrative, On-Boarding & Associate Communication Support
The primary function of Centralized Services is to reduce the administrative burden of our client-dedicated service teams. Therefore, they provide support for all aspects of the hiring process including: E-Verify administration, background and drug screening, all client-specific on-boarding requirements, and the data-entry required to support these functions. Additionally, Centralized Services manages scheduling for orientation classes, makes scheduling confirmation calls and takes responsibility for all other tedious yet critical transactional work that takes away time that could be spent evaluating and improving client operations.

For example, Centralized Services augments our client-dedicated service teams in the event of an unexpected ramp-up or ramp-down. This means if client needs a weekend shift filled, our on-site service team isn’t forced to deviate from their daily frameworks and make phone calls to fill those weekend slots. Centralized Services can efficiently handle the project and ensure that our client gets the correct number of temporary associates they need when they need them, while our client-dedicated service team remains focused on performing value added tasks for the client and associate team. The same holds true if a client is starting a new training class and we have a large group of associates in pending status waiting for those assignments – Centralized Services can make outbound calls to those associates, giving them updates on the project and a start-date, keeping them engaged. Once an associate has started a new assignment, Centralized Services can call at regular intervals to find out how the assignment is going and if they need any further help or direction.

Compliance Management
Centralized Services also supports both Staff Management | SMX’s and our clients’ aggressive compliance goals through a formal compliance auditing process. Centralized Services audits every client-dedicated operation on a regular interval looking at key compliance areas such as background, drug screening and other auditable documents to ensure that we are in compliance with our contractual commitments to our clients. In addition to each client-specific audit process, Centralized Services provides the second level review for each and every I-9 processed by Staff Management | SMX and manages the integration with the E-Verify system.