Reducing Turnover by Sourcing for Culture Fit
This client is one of the world’s largest business processing outsourcing and collection agencies. The operate approximately 40 call centers in North America, Europe and Asia. Not only were they having difficulty finding candidates with the right experience, skills and cultural alignment, but they also had an exceptionally high turnover rate.
Download the full case study on the right to read how Staff Management | SMX was able to increase this client’s new hires by 50 percent and reduce their turnover rate by 50 percent as well.