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Client Profile A leading retailer of apparel, home and automotive products serving families in the U.S. through catalogs, the Internet and through stores nationwide.
Issues/Challenges
- Peaks in demand for seasonal staffing were difficult to fill
- Overall staffing requirements volatile throughout the year, with minimal lead time for ramping up or down to meet the demand
- No effective process in place for matching work schedules to production needs, negatively impacting productivity and customer satisfaction
- Poor communication and analysis with existing suppliers of contingent workforce
- Quality of existing contingent workforce poor due to lack of effective or efficient recruitment methods, selection process, training programs and on-site management
Solution Staff Management implemented Staff Site, our Vendor on Premise staffing program as a customized solution for the full time positions; and Staff Flex, our part-time job sharing staffing solution, to accommodate seasonal staffing demands and difficult-to-fill shifts.
Results Staff Management successfully:
- Supplied more than 750,000 annual hours nationwide, representing highly diverse shift schedule requirements
- Increased fill rates by 27% in the first week alone
- Achieved consistent fill rates in excess of 98%, enabling the retailer to ship $300,000 more each week
- Staff Flex resulted in annual savings of more than $135,000 as a result of shift reconfigurations
- Increased hours in current year by 10% while reducing turnover by 44% from previous years
- Retained the same employees season after season, saving hundreds of thousands of dollars in loss production due to minimal learning curve, and thousands of dollars in excess training costs
- Reduced accident rates by 49% in current year over previous years, minimizing client exposure and improving employee retention
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