|
Client Profile This technology solutions provider offers businesses and consumers some of the most innovative products in their industry.
Issues/Challenges
- Staffing in a high tech environment constant change presented unrelenting pressure to do more with less
- The client's incumbent contingent workforce program was based on a multi-supplier strategy, which delivered poor performance and client satisfaction
- Lacked a flexible and innovative staffing program that would reduce time to market and contain costs
- Inability to fill orders on-time, regardless of the difficulty to forecast
- Needed to improve the quality of the workforce, improve retention, and minimize overtime
- Experienced absenteeism of more than 20% and as high as 40%-50% in evening and weekend shifts
- The client used 11 staffing suppliers, dropping the average fill rate during crucial periods to only 79.7%
- Incurred significantly high overtime costs and had safety concerns
- Experienced weekly turnover of 11.6%
- Unable to attract and maintain a satisfactory pool of contingent labor
- The incumbent vendor management team had insufficient interaction with the workforce, line managers and plant management
- Client received insufficient reporting and a lack of consistency in service by the incumbent
Solution Staff Management implemented a customized Vendor-On-Premise (VOP) program that provided:
- A knowledgeable Implementation Team with manufacturing and roll out expertise
- Full time quality associates covering all shifts of this 24/7 operation
- Dynamic on Service Team focused on associate production and customer needs
- Client-specific precision recruitment program
- Centralized support for multi-site environments
- Extensive performance reporting and management
- Proven Standard Operating Procedures (SOP) and best practices
Results
- Continuous process improvement and change management leadership
- Overall on-time fill rate of 99% (21% higher-than-industry average performance)
- Improved workforce quality
- Responsiveness to changing environments
- Reduced Turnover
- Minimal Overtime
| |
