Performance measurements and tracking are at the core of the Staff Management Operations philosophy. You can't improve what isn't measured - and we apply this thinking to every client application.
Following is just a sampling of our performance benchmarks provided either daily or weekly to our client base:
- Execution of Labor Delivery (Fill Rate): This statistic, measured daily and by shift, provides information on our clients' original labor requests, revisions to the requests initiated by clients and our fulfillment of the labor request
- Turnover Statistics: Weekly analysis of turnover including reason and tenure of the turnover; data are utilized in recruitment decisions and process/communication enhancements
- Employment Longevity: Tracked weekly to show the trend of the workforce for productivity and training purposes
- Motivational Profile: Allows Staff Management to assess the overall professional motivation of the workforce as full-time motivated, part-time motivated, student, primary care parent, etc.
Staff Management tracks information around operational improvement areas, such as Line Down, Fluctuations in Order Volume by Department, Overtime Tracking, Productivity Tracking and a variety of specific client benchmarks. These benchmarks assist our clients in achieving a better yield on their labor spend.
Service Level Agreements Service level agreements are typically established during client implementation and are jointly established, based upon key benchmarks. Our success revolves around our ability to meet and exceed those benchmarks. Although each client's needs are unique, some of the key measurements used to track our overall performance include; Order Fill Rate, Associate Turnover, Associate Overtime Hours and Vacancy Rates. Staff Management maintains rigid operating standards to ensure quality consistency in the programs for each client installation. After 20 years of developing Standard Operating Procedures (SOPs) for all the operating facets of vendor-on-premise and managed services, we have the unique ability of deploying and maintaining consistent practices for quality performance measurement.
Quarterly Business Reviews Staff Management conducts formal Quarterly Business Reviews to maintain continuous improvement initiatives. Typically conducted by the Regional Director of Operations and the senior management at the client site, these sessions display all program deliverables in a trend analysis to measure historic results and to plan for future improvements. We conduct these in-depth analyses with our clients to gauge these key performance indicators (KPIs):
- Cost Reduction
- Usage Hours
- Overtime Hours
- Fill Rate Goals
- Attendance
- Order Volatility
- Turnover
- Tenure
- Active Headcount
- Diversity / EEO Profile
- The National Safety Program
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