INDUSTRY LEADING STAFFING SOLUTIONS

 




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MANAGED SERVICES

CALL CENTER STAFFING

JOB SHARING

DIRECT HIRE


 
>   More than 60 professional call center reps are deployed to a world leader.
>   Outsource. Why you need Staff Management.


Maintain the vital link to your customers with Staff Management's Call Center Staffing Solution


Staff Management's Call Center Staffing Solution combines our call center industry experience and expertise in contingent staffing to deliver a solution that helps you reach profitability and service goals when costs are spiraling upward and productivity is on a decline. 


Staff Management's Call Center Staffing Solution Benefits
Quick Fact:

60-70% of overall call center operational costs come from staffing!
  1. Provides you with a workforce of high quality, service-oriented representatives
  2. Increases profitability
  3. Effective for inbound and outbound, telesales or customer service operations
  4. Offers a comprehensive and innovative approach to attracting, selecting, training and managing qualified and productive representatives
  • Screen: Phone screening to assess communication skills and motivational fit
  • Test: Practical skill testing to evaluate data entry and retention skills
  • Assess: Personality assessments for sales and service attitude and aptitude
  • Select: Behavioral interviewing for optimum job matching
  • Train: Interactive training and certification to reduce learning curve
  • Retain: On-site management to minimize vacancy and turnover
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