Successful contingent workforce management requires a complex mix of people, proven processes and powerful technology.
Staff Management | SMX revolutionized high-volume strategic staffing in 1988 by rethinking the overall staffing business model, including how we deploy and train our people. Our models optimize ROI for clients by leveraging specialized teams of professionals in three key areas: implementation, workforce management and centralized services. All three groups work closely with client teams to provide greater insights, efficiency and workplace productivity than traditional staffing models.
We are committed to continuous improvement internally and in the client workplace. It is a commitment that keeps our teams functioning at an exceptionally high level and leads directly to a client satisfaction rate that is nine times the industry average.
Ensuring a Smooth Implementation with Proven Processes & a Dedicated Team
Our rethinking of the traditional staffing model started at implementation. We turned the typical branch network model inside out, creating a full-time implementation team, our solutions deployment group (SDG), that is 100 percent dedicated to an individual client throughout the entire implementation process. The team is supported by an array of additional resources including our centralized services group that manages administrative functions of the implementation and frees the onsite team to concentrate on client-specific needs, including ensuring that the vendor management system (VMS) is properly configured and fully operational.
In the traditional branch model, implementation is managed by local branch team. Branch personnel often have little or no experience with implementation and continue to try and juggle their other responsibilities while managing a complex implementation process. With Staff Management | SMX, a seamless implementation is our highest priority when entering a new engagement.
Our team’s singular focus is designing and developing a customized program that will achieve business goals, ease vendor transitions and minimize disruption to ongoing operations. The team is led by a director who is fully accountable and responsible for managing team members, collaborating with the client team and ensuring that every deadline is met. It is a process-oriented, client-focused strategy that allows us to consistently achieve industry-leading performance metrics and a high degree of client retention. In addition, SDG provides a seamless transition from implementation to the long-term, embedded service team by ensuring that all team members are informed, trained and prepared on day one.
Contingent Workforce Program Management with a Focus on Productivity, Efficiency & Cost Savings
Staff Management | SMX’s client-dedicated operating philosophy allows us to create strategic partnerships with every client. Our solutions are designed and managed from the inside out, giving us a clear understanding of a client’s business, culture and organizational objectives.
Every client-embedded team is focused solely on a specific client’s sites, unlike traditional staffing providers that typically assign multiple clients to a single manager or management team. Each onsite team partners with our centralized services group for key support and administrative functions, freeing the client team to optimize workforce and program performance and productivity. Teams also use our proprietary StaffTrack technology or work with leading third-party vendor management system (VMS) technologies to draw strategic insights that drive improved efficiency, cost savings and continuous improvement throughout the contingent workforce operation.
Eliminate Administrative Burden & Streamline Processes with Centralized Services
Clients have told us in survey after survey that having active and engaged team members working closely with end-users and associates is the most important task for our embedded management teams. In 2001, we changed the way the industry operates by creating our centralized services group. Centralized services allows our client-dedicated teams to focus on managing the workforce and providing the client with high-value service while centralized services efficiently manages day-to-day administrative tasks including E-Verify administration, background and drug screening, client-specific onboarding requirements and all data entry that supports these and other functions.
In addition, centralized services manages scheduling for orientation classes, makes scheduling confirmation calls and takes responsibility for other tedious yet critical transactional work that traditionally kept workforce managers behind a desk rather than on the floor evaluating and improving operations.