Certain contingent workforce needs require specialized expertise – we’re here to help.
Staff Management | SMX offers an array of proven solutions for specific needs. From insourced management of cargo operations to recruitment and placement for skilled and semi-skilled positions and call center staffing solutions to developing and managing comprehensive training and scheduling programs. These specialized staffing solutions are founded on years of experience and a dedication to continuous improvement that enables us to deliver best practices and strong ROI.
SMCargo Delivers “Insourced” Daily Workforce Management that Saves Time & Cuts Costs
For cargo operations, efficient and effective management of labor has become more complex while simultaneously becoming an increasingly critical component of productivity and profitability. SMCargo managed services brings a team of our highly experienced specialists onsite to manage contingent labor on a daily basis.
Our team assumes full responsibility for staffing, production, quality, safety, compliance and costs well beyond the typical key performance indicators (KPIs) that are common to traditional staffing programs. SMCargo’s outcome-based approach and pricing models guarantee productivity and lower overall costs while allowing your management teams to focus on primary business objectives and core competencies. Explore the benefits of SMCargo >
Recruitment and Placement Solutions Provide Scalable & Cost-Effective Sourcing
Staff Management | SMX has proven recruitment and placement solutions for a variety of labor verticals including skilled labor positions, professional and administrative positions, technical positions and other specialty positions for clients in a wide variety of industries. Leveraging our recruitment and placement solutions minimizes recruitment costs and resource requirements with a scalable solution that provides access to high-volumes of specialized talent from a single source. Expand your reach to qualified and passive job seekers to shorten the hiring cycle and improve your fit-to-hire ratio with the help of our specialized talent acquisition team. Learn more about how our recruitment and placement solutions provide scalable and cost-effective sourcing >
Call Center Staffing Services Connect You with Great Customer Service Professionals
Our dedicated solution for customer service and call center staffing has a history of success. Staffing typically accounts for upwards of 70 percent of a call center budget, which makes finding the right solution a critical decision. Staff Management | SMX’s call center staffing solution delivers a competitive advantage by providing high-quality associates who are capable and reliable, whether the center makes calls, takes calls, sells or provides customer service. We screen, test, assess, select, train and leverage onsite management to retain high-quality contact center associates. This proven methodology delivers a workforce of high-quality, service-oriented representatives who effectively manage calls while increasing your center’s performance and profitability. See what our call center staffing services can do for you >
Comprehensive OnTask Training Improves Workforce Proficiency & Flexibility
Staff Management | SMX’s OnTask training program provides standardized training procedures that increase training support on the floor while delivering consistent results. The training components ensure that associates are trained effectively, no matter their preferred learning styles.
OnTask includes full training documentation, classroom instruction, on-the-floor troubleshooting guides, video training, hands-on simulations and our associate tracking database (ATD) to monitor training events. We also perform associate training monitoring at scheduled intervals using a structured tool to ensure compliance and support the goal of 100 percent proficiency. We also include cross-training in OnTask programs to increase workforce flexibility and develop position certification. Learn more about our OnTask training components >
FLEX Scheduling Increases the Candidate Pool & Cuts Costs
FLEX Scheduling is Staff Management | SMX’s flexible job-sharing framework that provides a long-term temporary workforce that works flexible, part-time hours. The program allows workers to create their own job schedules around personal demands. The purpose of FLEX is to provide a positive and progressive corporate image by creating a win-win relationship for the client and the flexible workforce.
FLEX employs proprietary scheduling software that systematically manages hundreds of part-time schedules, matching workforce availability with projected labor requirements to maximize daily fill rates. Clients are freed from administrative burdens while cutting overtime, turnover, worker’s comp and state unemployment costs. In addition, FLEX increases the candidate pool as a strategy for increasing worker quality. Learn more about our FLEX Scheduling solution >