In 1988, we launched the vendor on premise outsourced workforce management (OWM) model and redefined the staffing industry’s value proposition. We’re doing it again today.
Fill rates and turnover rates still matter. To the benefit of all concerned, measuring success has gone well beyond those rudimentary metrics. Staff Management | SMX has been a leading innovator, driving continuous improvement in staffing, workforce management and vendor management since 1988. We mirror our clients’ commitment to continuous improvement by continually improving our technologies, processes and business models to deliver increased productivity, lower costs and reduced risk.
We Embrace Accountability
The world has gotten smaller, making competition even more intense. Clients require an increasing amount of accountability and responsibility. They demand the kinds of analytics, metrics and agreements that ensure maximum ROI. Staff Management | SMX believes that the traditional branch staffing model is simply incapable of providing the kind of client-centric strategy and execution that generates this maximum ROI.
Our solutions are designed from the inside out, starting with each client’s unique needs and expanding out to encompass all necessary components to deliver optimal performance and sustainable value. Once all of the elements are in place, the key to success is being able to measure every aspect of the process, whether we are supplying highly qualified associates through an outsourced workforce management (OWM) solution, providing a complete insourced solution within your facility or fulfilling your contract, temp-to-hire or direct hire needs.
We believe accountability and transparency always lead to better outcomes which is why we structure our client agreements around quantifiable results. These include:
- Outcome-based solutions integrate into your value stream
- Performance-based pricing models guarantee improved productivity and lower labor costs
- Value-based frameworks ensure strategic goal alignment, accountability and business results
Clients trust what we do because we do what we say; and they get proof in real-time with robust and easy-to-use technology that allows them to monitor and measure our performance every minute of every hour of every day.
Reengineering the Way Contingent Labor is Managed
We created a proprietary tool, our Value Blueprint, to help clients get the most from their contingent labor investment. The Value Blueprint provides a straightforward three-phase framework for building a strategic contingent workforce program. The Value Blueprint includes planning tools, statistics to accurately predict your ROI and strategies to drive sustainable results from a contingent workforce program:
Phase 1: Establish a Value-Based Contingent Staffing Plan
- Consistent screening and onboarding process
- Comprehensive compliance program
- End-to-end workforce management technology
- Key service, savings and productivity levels achieved
Phase 2: Drive Escalating Value
- Workforce training and development continuum
- Performance-based pricing and compensation
- Labor costs engineered out
- More robust integrations
Phase 3: Innovate
- Thought leadership position
- Production-based pricing
- Business process outsourcing
- Procurement Consortium
With guidance from our experienced professionals, the Value Blueprint helps clients maximize their contingent workforce ROI by creating a framework that is adaptable, flexible and drives continuous improvement.
Interested in strategies to drive more value for your contingent workforce? Download our value roadmap for eight key strategies for getting your contingent workforce program on the road to accelerating ROI >
Understanding What Makes a “Good Fit” for Prospective Clients & for Us
Staff Management | SMX has a reputation for exceptional client relationships and retention rates. Our first client remains a client today. Much of our success in establishing successful long-term partnerships with clients can be attributed to selecting the right clients on the right terms.
We have developed formalized processes around client acquisition and retention, Clients for Life, which allows us to ensure that every client relationship is one that will be mutually beneficial. This commitment to working with companies with principles, processes and structures that align with our own means we engage on opportunities that have extremely high chances of success, for clients and for us.
Our approach is not common in the staffing industry. Staffing providers often commit to pricing and service level agreements without performing proper due diligence: understanding the resources required to be successful, benchmarking current performance metrics and analyzing whether the pricing structure is financially sustainable. It is this sort of mismanagement that typically leads to client dissatisfaction, lack of user adoption and an erosion of proposed program value.
Staff Management | SMX believes in understanding a prospective client’s current state in order to be able to design and deliver the right solution for a client’s needs. In order to ensure the success of a new partnership, it is critical that the client actively participates in the due diligence process to ensure that Staff Management | SMX has a full understanding of the client’s requirements.
Learn about how we continue to evolve the client partnership that we founded our company on in 1988 to drive sustainable value >