Client Success Stories

Vendor on Premise Solution Facilitates Seamless Transition

Situation
A third-party logistics corporation assumed responsibility for a multinational technology corporation’s facility in West Chester, Ohio. The technology corporation had relied significantly on temporary labor within the facility – totaling approximately 35% of its workforce. Staff Management | SMX, a leading provider of customized staffing solutions, was the Managed Service Provider (MSP) across all of the technology corporation’s domestic locations. In the West Chester facility, Staff Management | SMX had managed a vendor-neutral staffing model for two years prior to the third-party logistics corporation’s acquisition, through which it provided comprehensive management of a temporary workforce supplied by two primary staffing agencies.

Challenge
The MSP model used by the technology corporation did not align with the logistics company’s business drivers or its management structure at the West Chester facility. With a tight go-live timeline, the logistics company needed to quickly develop its staffing strategy to ensure a smooth, successful transition.

The logistics company’s critical goal was to maintain staffing levels and workforce tenure throughout the transition. The logistics company had limited historical data on the facility’s temporary labor usage, the incumbent workforce and staffing agencies, so it was essential that Staff Management | SMX provide accurate facility-specific data and analysis.

Solution
The logistics company issued a competitive bid to several staffing agencies. Staff Management | SMX responded with a high-value Vendor on Premise program, which incorporated a customized solution and competitive pricing. The logistics company selected Staff Management | SMX to assume responsibility for both temporary workforce recruitment as well as program management.