Client Success Stories

From Our Clients To You - Staff Management | SMX Client Testimonials detail how our customized staffing solutions have impacted our clients in their own words. From a major online retailer to a major confectionery manufacturer, learn how our precision recruitment process, flexible and responsive model and workforce management system make a difference in our clients' business.

The Staff Management | SMX Customer Service Team described in this Client Success Story is a 2011 American Business Awards Customer Service Team of the Year finalist. The Customer Service Team, assigned to staff a leading online retailer at locations across the United States for the fourth-quarter busy season, was tasked with hiring nearly 10,000 new associates in less than three months.

Lessons from Sara Lee: Staffing Supplier Sourcing & Management Strategy for Your MSP Program was a session presented at the 2011 HRO Today Forum in Las Vegas, NV. Learn how Staff Management | SMX and Sara Lee worked together to create a staffing supplier sourcing strategy that created a win-win for both Sara Lee and their staffing suppliers.

What does it take to achieve long-term value from your MSP program while expanding the program across a growing global footprint? Learn how Dell implemented their successful domestic MSP program with Staff Management | SMX in 2006 and have continued to evolve the program to meet changing business drivers while expanding the program to Latin America, EMEA and most recently Asia Pacific.

Headquartered in Memphis, TN, this electronic product solutions company uses considerable light industrial temporary labor in markets throughout the country. The client desired improvements in efficiencies and temporary labor cost savings but had reservations about a national transition.

One of the world’s largest information technology companies, based in Austin, TX, wanted to replace its incumbent Master Supplier staffing solution due to numerous service delivery issues. The company was heavily reliant on both temporary labor and Vendor-on-Premise (VOP) installations to support their high-volume facilities. The key stakeholders were unsatisfied with the service levels, on-site support provided and the ability of their incumbent temporary agency to manage seasonal ramps.

Staff Management | SMX has been the Master Supplier for a worldwide confectionery and food product manufacturer for over two decades, providing complex and flexible staffing solutions for their facilities nationwide. Over the life of the relationship, Staff Management | SMX has continually evolved its temporary staffing model to meet changing business drivers. Staff Management | SMX has consistently delivered staffing industry leading performance in all service level categories including fill rate, turnover, safety and savings delivered.

As one of the largest global printing companies, with more than 12,000 employees across 36 offices and production sites on three continents, this client provides services to some of the most powerful and influential magazines, books and catalogs all over the world. As an industry leader, they recognize the value of a strategically sourced contingent workforce and a systematic approach to staffing solutions that help them maintain a strategic advantage.

A North American leader in comprehensive waste and environmental services was unsatisfied with its incumbent Managed Service Provider (MSP). Program costs were high, the MSP lacked proactive staffing supplier management, the client was experiencing an unacceptable level of risk, hiring manager concerns were not resolved in a timely manner and program adoption rates for hiring managers were low.

HRO Today explores the success of Sara Lee and Staff Management | SMX's global Managed Service Provider (MSP) program which has allowed Sara Lee to improve service levels and end-user satisfaction while controlling costs. Key Sara Lee-Staff Management | SMX MSP program performance metrics highlighted in the article include: fill rates improved by 24%, overtime usage reduced by 40%, and a 55% improvement in Sara Lee program compliance.

One of the world’s leading integrated supply chain logistics providers secured a significant contract to
outsource distribution operations for a global retailer. The agreement would drive efficiencies and reduce costs by shifting distribution from the global retailer’s supply chain to the logistics provider’s regional pool distribution stations. The logistics provider was initially awarded distribution responsibility for more than 400 stores. That number quickly expanded to nearly 800 based on the success of the initial implementation.

Contingent Workforce Strategies magazine explored the success of the partnership between Waste Management and Staff Management | SMX, their Managed Service Provider (MSP). Staff Management | SMX handles all of Waste Management's suppliers through their MSP program, and the partnership allows Waste Management to focus on their business.