Client Success Stories

The Service Team described in this Client Success Story was the recipient of the Bronze 2012 American Business Award (ABA) in the Customer Service Team of the Year category. The Staff Management | SMX team assigned to staff this client at locations across North America for the fourth-quarter busy season was tasked with hiring over 16,000 associates in a nine-week period.

From Our Clients To You: Innovative Approach Client Testimonials detail how our customized staffing solutions have impacted our clients in their own words. Learn how our innovative approach to contingent workforce management helped a leading supply chain logistics provider achieve operational excellence through our innovative managed services program and how a leading sausage producer attracts qualified applicants with our flexible scheduling application.

From Our Clients To You: Operational Excellence Client Testimonials detail how our customized staffing solutions have impacted our clients in their own words. Learn how we increase operational excellence for a leading supply chain logistics provider with our effective implementation process and how we keep safety top of mind with our unified safety culture for a major food & confection company.

From Our Clients To You: Targeted Recruiting Client Testimonials detail how our customized staffing solutions have impacted our clients in their own words. Learn how our precision recruitment process helps benefit a leading online retailer and how our recruitment flexibility and responsiveness are the keys to success for a major food & confection company.

From Our Clients To You: Proven Partner Client Testimonials detail how our customized staffing solutions have impacted our clients in their own words. Learn why a leading electronics manufacturer attributes low turnover to our Vendor on Premise (VOP) model and how a major food & confection company manages change and stays competitive with our partnership.

From Our Clients To You: Responsive & Informed Client Testimonials detail how our customized staffing solutions have impacted our clients in their own words. Learn how an automotive glass manufacturer manages fluctuating demands with our Standard Work Instructions and how a major food & confection company reduces risk with our workforce management system.

From Our Clients To You - Staff Management | SMX Client Testimonials detail how our customized staffing solutions have impacted our clients in their own words. From a major online retailer to a major confectionery manufacturer, learn how our precision recruitment process, flexible and responsive model and workforce management system make a difference in our clients' business.

The Staff Management | SMX Customer Service Team described in this Client Success Story is a 2011 American Business Awards Customer Service Team of the Year finalist. The Customer Service Team, assigned to staff a leading online retailer at locations across the United States for the fourth-quarter busy season, was tasked with hiring nearly 10,000 new associates in less than three months.

Lessons from Sara Lee: Staffing Supplier Sourcing & Management Strategy for Your MSP Program was a session presented at the 2011 HRO Today Forum in Las Vegas, NV. Learn how Staff Management | SMX and Sara Lee worked together to create a staffing supplier sourcing strategy that created a win-win for both Sara Lee and their staffing suppliers.

What does it take to achieve long-term value from your MSP program while expanding the program across a growing global footprint? Learn how Dell implemented their successful domestic MSP program with Staff Management | SMX in 2006 and have continued to evolve the program to meet changing business drivers while expanding the program to Latin America, EMEA and most recently Asia Pacific.

Headquartered in Memphis, TN, this electronic product solutions company uses considerable light industrial temporary labor in markets throughout the country. The client desired improvements in efficiencies and temporary labor cost savings but had reservations about a national transition.

One of the world’s largest information technology companies, based in Austin, TX, wanted to replace its incumbent Master Supplier staffing solution due to numerous service delivery issues. The company was heavily reliant on both temporary labor and Vendor on Premise (VOP) installations to support their high-volume facilities. The key stakeholders were unsatisfied with the service levels, on-site support provided and the ability of their incumbent temporary agency to manage seasonal ramps.

Staff Management | SMX has been the Master Supplier for a worldwide confection and food product manufacturer for over two decades, providing complex and flexible staffing solutions for their facilities nationwide. Over the life of the relationship, Staff Management | SMX has continually evolved its temporary staffing model to meet changing business drivers. Staff Management | SMX has consistently delivered staffing industry leading performance in all service level categories including fill rate, turnover, safety and savings delivered.

As one of the largest global printing companies, with more than 12,000 employees across 36 offices and production sites on three continents, this client provides services to some of the most powerful and influential magazines, books and catalogs all over the world. As an industry leader, they recognize the value of a strategically sourced contingent workforce and a systematic approach to staffing solutions that help them maintain a strategic advantage.

A North American leader in comprehensive waste and environmental services was unsatisfied with its incumbent Managed Service Provider (MSP). Program costs were high, the MSP lacked proactive staffing supplier management, the client was experiencing an unacceptable level of risk, hiring manager concerns were not resolved in a timely manner and program adoption rates for hiring managers were low.

A leading logistics warehousing company operated a large facility with foreign trade zone status in Memphis, TN. The 250,000-square-foot site had a variable need for packaging and warehouse workers, ranging from just a few to a dozen. A highly competitive labor market made it difficult to meet the facility’s labor needs.

A third-party logistics corporation assumed responsibility for a multinational technology corporation’s facility in West Chester, Ohio. The technology corporation had relied significantly on temporary labor within the facility – totaling approximately 35% of its workforce. Staff Management | SMX, a leading provider of customized staffing solutions, was the Managed Service Provider (MSP) across all of the technology corporation’s domestic locations. In the West Chester facility, Staff Management | SMX had managed a vendor-neutral staffing model for two years prior to the third-party logistics corporation’s acquisition, through which it provided comprehensive management of a temporary workforce supplied by two primary staffing agencies.

This food manufacturer dates back to 1945 and is the No. 1 national brand in three product categories with goods available in 30 countries. Headquartered in Wisconsin, this client used various staffing agencies but failed to get the quantity or quality of seasonal workers they required for their busy facilities. The client then used internal HR for their temporary staffing needs, but the lengthy process took a toll on the department and the overall effectiveness of core HR functions decreased.

A telecommunications equipment supplier had grown to become a best-in-class provider of supply chain solutions for its industry. The company had clerical and light-to-heavy industrial labor needs at a facility in Georgia.

A major pet food manufacturer had an immediate need to hire approximately 23 employees in order to staff and open a new Quality and Testing Lab at its Kansas City, MO plant. Staff Management | SMX had an established relationship with the pet food manufacturer and proposed the use of its Direct Hire program to hire the employees needed to open the new lab quickly and efficiently. Staff Management | SMX would provide the complete outsourcing of the client’s recruitment process.

This leading-edge provider of transportation, logistics and supply chain management solutions, with over 75 years of experience serving customers across the world, was in need of a new temporary staffing solution. A single temporary labor supplier was needed to help streamline their fragmented staffing process.

Due to increased business in Arizona, this electronics solutions company had an immediate need to hire approximately 55 employees across the following IL & DL positions: Assembly, Test Operator, Machine Operators, Material Handlers, Mechanical Assemblers, Tech Equipment/Maintenance, Wave Operator, Soldiers, Rework Operators and Test Technicians. Due to the existing national relationship between the client and Staff Management | SMX, this client reached out for assistance in developing a customized Direct Hire solution to meet their specific labor needs in the Arizona facility.

HRO Today explores the success of Sara Lee and Staff Management | SMX's global Managed Service Provider (MSP) program which has allowed Sara Lee to improve service levels and end-user satisfaction while controlling costs. Key Sara Lee-Staff Management | SMX MSP program performance metrics highlighted in the article include: fill rates improved by 24%, overtime usage reduced by 40%, and a 55% improvement in Sara Lee program compliance.

One of the world’s leading integrated supply chain logistics providers secured a significant contract to outsource distribution operations for a global retailer. The agreement would drive efficiencies and reduce costs by shifting distribution from the global retailer’s supply chain to the logistics provider’s regional pool distribution stations. The logistics provider was initially awarded distribution responsibility for more than 400 stores. That number quickly expanded to nearly 800 based on the success of the initial implementation.

Contingent Workforce Strategies magazine explored the success of the partnership between Waste Management and Staff Management | SMX, their Managed Service Provider (MSP). Staff Management | SMX handles all of Waste Management's suppliers through their MSP program, and the partnership allows Waste Management to focus on their business.